Identified how to mitigate conflict by increasing your understanding of how to respond to the differences in various DISC communication styles.
Explored DISC styles that naturally require more intention to generate effective communication as well as how to respond appropriately in both written and verbal forms.
Examined how to use DISC to generate employee engagement and personally tailor recognition for the various DISC styles.
Gained insight into the benefits of teams that contain a mixture of DISC styles.
Enhanced your personal leadership by identifying helpful areas to stretch within your own DISC communication style. The benefits of this include but are not limited to fostering the fortitude required to speak up in times of aversion or injustice.

Catherine Mattice Zundel, MA, SPHR SHRM-SCP, President and Founder of Civility Partners Catherine founded Civility Partners in 2008 as a result of working in a toxic environment, and has since served a huge array of clients with consulting, training and coaching services. She’s written three books, one of which Ken Blanchard called, “the most comprehensive and valuable handbook on the topic” of workplace bullying. Catherine’s also been cited in such media outlets as Forbes.com, Inc Magazine, Entrepreneur, and USA Today, and appeared as a guest on such venues as NPR and CNN.

Catherine is active in the International Association for Workplace Bullying &&Harassment (IAWBH) and one of the four founding members of the National Workplace Bullying Coalition, a nonprofit organization focused on ending workplace bullying. She has a Bachelor’s and Master’s in Communication, and taught communication courses at the college level for ten years.